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Tech Support & Int'l: 1-408-588-0077
Hours: Mon-Fri 8 - 5PM Pacific Time
Home -> RMA Request Form

Replacements:

* A replacement is done by shipping out the new part along with a UPS ground label for you to send the part back. We will need to temporarily charge your credit card for just the new part, no freight will be added to this. We will credit for your card upon receiving the part from the original invoice back at our facility. This option is only available to DOA, or incorrectly sent items as determined by the technical support staff. We cannot offer free shipping and a return label for incorrectly ordered merchandise.

Exchange:

* We can also offer a normal exchange. This has no additional charge. You can send the item back to us, and once we receive the item, we will process it, then ship out the new, or replacement part. This may be more desirable as it allows us to test and double check the module before sending out another part that may or may not work. This procedure also applies to warranty replacements and mis-ordered merchandise.

Monday 28th July 2014, 6:28 PM
Requesting RMA for:
Invoice/Sales Order number:*
Name:*
Valid e-mail address:*
cc e-mail address:
Quantity and part number:*
Computer Model:*
Original memory's part number:*
Description of the problem:*
Serial Number / Service Tag #:
*** Please enter a valid e-mail address.
*** Please enter your Name.
*** Please enter your Invoice number.
*** Please enter the Model of the Computer/Device.
*** Please enter the part you are having trouble with.
*** Please enter the current working memory.
*** Please enter a description of the problem.